Privacy Policy
Who we are
Alaia Olive Oil is operated by:
BavoCo
Helmstraat 70
2140 Borgerhout
Belgium
Email: iwantsome@alaiaoil.com
Website: https://alaiaoil.com
We are responsible for the processing of personal data as described in this privacy policy.
What Personal Data We Collect
When you use our webshop, we may collect the following information:
When you place an order
- Full name
- Billing and shipping address
- Email address
- Phone number
- Company name and VAT number (if applicable)
- Payment information (processed securely via third-party providers)
When you contact us
- Name
- Email address
- Message content
When you create an account
- Login credentials
- Order history
Automatically collected data
- IP address
- Browser type
- Device information
- Website usage data (via cookies and analytics tools)
Why We Process Your Data
We process your data for the following purposes:
- To process and deliver your orders
- To issue invoices and comply with tax legislation
- To provide customer support
- To manage your account
- To improve our website and user experience
- To comply with legal obligations
- To prevent fraud and ensure website security
We only process personal data when there is a legal basis under the GDPR (contract execution, legal obligation, legitimate interest, or consent).
Payments
All payments are processed securely via third-party payment providers (e.g., Stripe, PayPal, or other integrated gateways).
We do not store your full payment card details on our servers.
Payment providers may process your data in accordance with their own privacy policies.
Shipping & Logistics
To deliver your order, we share necessary information (name, address, phone number if required) with shipping partners.
Shipping providers process this data solely for delivery purposes.
Invoicing & Tax Compliance
For legal and tax compliance (Belgian VAT legislation), we retain invoice and order data for the legally required retention period.
Company VAT numbers may be validated where necessary for intra-EU transactions.
Cookies
Our website uses cookies to:
- Enable core website functionality
- Maintain shopping cart sessions
- Remember login details
- Improve performance and analytics
- Prevent fraud
You may manage cookie preferences via your browser settings.
For detailed information, please consult our Cookie Policy (if you create one separately).
Embedded Content
Our website may include embedded content (e.g., Instagram posts, YouTube videos). Embedded content behaves as if you visited the external website directly.
These external websites may collect data, use cookies, and track your interaction.
Data Retention
We retain:
- Order data: as required by Belgian accounting law (typically 7–10 years)
- Account data: until you request deletion
- Contact messages: as long as necessary to handle your request
We do not retain personal data longer than necessary.
Your Rights (GDPR)
Under the GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
You may exercise these rights by contacting: iwantsome@alaiaoil.com
If you believe your rights have been violated, you may lodge a complaint with the Belgian Data Protection Authority.
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL encryption
- Secure hosting
- Limited access controls
However, no online transmission is 100% secure.
Data Transfers Outside the EU
If we use service providers outside the European Economic Area, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.